Returns & Exchanges

At Cowpresso Coffee Roasters Singapore, we strive for perfection in every roast, but we understand that issues may occasionally arise with your order. Due to the perishable nature of our fresh coffee beans, returns are generally limited to defective equipment or incorrect shipments to ensure food safety and quality.

Return Process

• 1.
  Contact Support

  Email our team within 7 days of receiving your order with your order number and clear photos of the item in question.

• 2.
  Eligibility Review

  Our quality control team will assess the request to ensure it meets our health and safety requirements for food-grade products.

• 3.
  Product Return

  If approved, securely package the item in its original condition and drop it off at our Singapore showroom or use a tracked courier service.

• 4.
  Refund or Exchange

  Once received, we will process your replacement or issue a store credit/refund within 3-5 business days.